News Center

WALL, N.J. – New Jersey Natural Gas (NJNG), the principal subsidiary of New Jersey Resources (NYSE: NJR), leads the region and ranks in the top quartile of gas utility providers nationwide in customer service according to the J.D. Power and Associates 2005 Gas Utility Residential Customer Satisfaction Study.   

“Serving our customers is at the heart of everything we do,” said Laurence M. Downes, chairman and CEO of NJNG. “We are proud of our record, but recognize we still need to do more to continue to meet our customers’ energy needs and expectations for reliability and value every day. We know that satisfying our customers means never resting on our laurels or our record.”  

The 2005 Gas Utility Residential Customer Satisfaction Study, now in its fourth year, measures customer satisfaction with the 56 largest U.S. gas utility providers based on performance in five key areas: customer service, company image, price and value, billing and payment and field service. The findings were based on more than 12,000 telephone interviews with U.S. residential gas customers. Responses were collected between April and June of 2005.   

NJNG’s ongoing commitment to customer service received a rating of 108, an increase of four points from the previous year. This placed the company first in customer service among the 16 East Coast utilities included in the study and well above the average for the region and industry.       

Since the study began, NJNG has performed at or above the industry average in all categories measured and achieved an overall customer satisfaction rating greater than the regional average.    

More information on the J.D. Power and Associates Gas Utility Residential Customer Satisfaction Study can be found at www.jdpower.com.

New Jersey Natural Gas (NJNG) is the principal subsidiary of New Jersey Resources (NYSE: NJR), a Fortune 1000 company and a member of the Forbes Platinum 400. NJNG is one of the fastest-growing local distribution companies in the United States, serving more than 459,000 customers in New Jersey’s Monmouth, Ocean, Middlesex and Morris counties. This service area’s demographics and quality of life contribute greatly to NJNG’s growth. NJNG’s progress is a tribute to the dedicated employees who have shared their expertise and focus on quality through more than 50 years of serving customers and the community to make the company a leader in the competitive energy marketplace. For more information, visit NJNG’s Web site at njliving.com.